Organisation: Westward Energy Service
Hours of Work: 40hrs per week
Location : Energy House, Alloy Industrial Estate, Pontardawe, Swansea, SA8 4EN
Duration : Permanent
The Duties of the service controller will include.
· Initial call handling support for all contracts.
· Accept and resolve any client / customer queries and keep the customers advised.
· Updating engineer time sheets and producing paper copy for Manager to authorise for payment.
· Updating client online portals.
· Assisting the servicing coordinators in planning jobs.
· Inputting repairs into our call logging system received electronically from clients.
· Typing up of managers quotations and sending them on to clients.
· Producing reports and sending them electronically to clients.
· Telephoning customers to make arrangements for work to be carried out.
· Importing calls and producing weekly work reports and emailing to sub-contractors for invoicing purposes.
· General filing duties relating to job description.
Please forward any interested completed application forms (preferable electronically) to:
637200 marked for Beyond Bricks & Mortar. Please quote the above reference.