Get Into Customer Service with HSBC

HSBC are looking for young people age (18 - 25) to join them in their customer service department.

Taster Day Info

· Date: Thursday 31th January

· Time: 9.00am for a 9.30am start

· Location: To be confirmed

· Dress Code: Smart interview clothing

· What will happen on the Taster Day? Programme overview, meet the team, team-building and ice-breakers, DBS/credit check paperwork, role play activity (part of the assessment) and 1-1s with HSBC staff.

Course Details

· Course Dates: Monday 11th March – Friday 5th April

· Course Length: 4 weeks (2 weeks training/ 2 weeks work experience – Subject to change)

· Course Times: 9.30am – 3.30pm

· Location: HSBC, Atlantic Close, Swansea Enterprise Park, SA7 9FJ

· No. of Placements: 14

· Week 1: Customer Service training

· Week 2: Personal development and on-the-job training

· Week 3: Presentation skills and confidence-building

· Week 4: Celebration and next steps


· Lunch provided during the course

· All travel costs reimbursed

Person Spec

· Competent grasp of English (essential)

· Motivated, work-ready and professional

· Excellent customer service skills

· Excellent communication and interpersonal skills

· No previous experience in banking necessary

· Convictions: No fraud, theft or other serious convictions – any other convictions will be considered on a case-by-case basis

Job Outcomes

· Minimum of 50% job outcomes confirmed but potentially 100% job outcomes if 14 excellent young people complete the course and do well in the interview post-programme

· All young people are guaranteed an interview with HSBC at the end of the course, which both we and HSBC will prepare them for

· Job roles will be within the Premier department on a full-time, permanent contract starting at £17,000 per annum

To join this course or find out more: Search ‘Prince’s Trust Cymru’ Call Laura on 07483991357 Call for free on 0800 842 842

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